ESA or Employment and Support Allowance is basically a financial support offered by the Government of UK to individuals who are unable to work due to a certain disability or illness. This type of allowance is applicable only for people who are of working age. The entitlement of the same varies from person to person and is calculated based on the National Insurance Record of the individual in question. Sometimes, the calculations for the same is also based on medical assessment.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.
|DWP DEPARTMENT||PHONE NUMBER|
|Employment and Support Allowance||0345 608 8545|
Introduced in the month of October in 2008, the employment & support allowance is basically a replacement for Incapacity Benefit, which is no longer functional. There are basically two types of allowances in this regard: contribution-based allowance and income-related allowance. Depending upon the individual scenario or circumstances, a person may be entitled to receive one or both of the allowances. It is used by millions of people throughout the United Kingdom, which is why the ESA helpline is always very busy, since people contact them all the time for some reason or the other.
Reasons for Contacting the ESA Phone Number
The reasons for contacting ESA Support are varied but all of them are nevertheless important. After all, people are bound to be stressed a little when it comes to a state funding like DWP ESA. Although there is an in-depth guide available on the official website of the Government of UK about this funding program, a lot of people may have issues that has to be solved by the ESA customer support advisors or staffs. In fact, some individuals prefer calling up the customer service representatives directly to reading online information and FAQs because it guarantees instant answers to their questions or solutions to their problems.
There are many reasons why people look for the ESA contact phone number, some of these are listed as under:
- To find out if they are eligible for receiving DWP ESA
- To file a complaint
- To discuss existing arrangements about their funding
- To ask questions pertaining to their payment, i.e. whether it was correct, when will they get the payment, etc
- To enquire about how to get back to work
Of course the reasons are not limited to the above list because there are plenty of reasons behind why an individual would want to have the ESA contact number. Nevertheless, the most common reason would be to file a complaint about the issues faced whilst claiming or attempting to claim.
How to Contact ESA
If you’re looking to call ESA but you cannot find the contact information then you’ve come to the right place. It is important to note that the ESA telephone number is not listed directly on the official website. Just like many other agencies, the Employment and Support Allowance website too attempts to hide its numbers because there are a lot of people calling in on a daily basis, which is quite understandable since this is the primary or sometimes only source of income for them. However, you don’t need to fret about it or scour the internet and your search engine because we have the ESA telephone number listed out for you.
There is no need to wait for ages in order for your call to be answered because our ESA contact number will directly put you across to a representative. Simply call up at 0843 506 0359 from Monday to Friday between 8 am to 6 pm and you’ll be able to speak to the ESA support staff or advisor. This is the fastest mode of contacting the organization and it is applicable for individuals living in Welsh and the UK. For individuals living in Northern Ireland, the ESA phone number is 0800 085 6318 or 0800 328 3419.
One can also contact ESA via Twitter i.e. https://twitter.com/DWP but this mode of contacting is recommended only for non-urgent issues. In this case, simply type in your query or request (within 140 characters as is the rule on Twitter) and post it up whilst tagging the Twitter handle of the organization. In case of urgent issues or issues requiring immediate reply/solution, it is best to call up the relevant ESA number provided above. Needless to mention the calls are charged at the local rate or they can also be free of charge depending upon the landline or mobile number you’re using for calling up. Generally, calls from landlines are not chargeable.
Tips for contacting the ESA Helpline
Before you call up the ESA contact phone number it is advisable to keep certain tips in mind. First off, you should always have all the relevant paperwork in place before dialing the ESA number because it is quite obvious that they will ask for details in order to deal with your case/request. After all, you’ve already saved a lot of time with our help so why waste time in hunting for the documents mid-way through the call ESA? The following are some of the commonly required documents (for claims):
- Personal information and contact details such as home number and mobile number
- Details of the employer
- Information about dates of employment
- Details about other sources of funds received, i.e. job perks/benefits, sick pay, etc
- National Insurance Number
- General Practitioner’s name, address and phone number
- Medical Certificate
- Details about mortgage/landlord
- Council Tax Bill
Also, keep your bank account details handy because such an allowance is usually paid to a savings account in the bank. However, in case of individuals who do not have a bank account, they can also opt for alternate options such as a Post Office account, a National Savings account or a building society.
Irrespective of what your purpose is, always be prepared before reaching out to the ESA because it pays to be prepared beforehand in this case! Not only does this make the entire process more seamless, but you’ll also be helping the executive or advisor out by making things easier for him/her. Also, it’s better to be safe than sorry!
ESA Opening Hours
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|9am - 6pm|
Department for Work and Pensions head office contact address
Department for Work and Pensions