Mothercare is a familiar face on the UK high street. The chain of stores are the oldest and largest supplier of baby clothes and equipment in the UK. Mothercare cater for all your needs when it comes to babies and their staff are on hand to give excellent advice and generally have sound product knowledge. However, if you do run into difficulties and you need to contact the Mothercare UK helpline they can be contacted on 0344 875 5222. The helpline is generally very easy to get through to but it is advisable not to contact them at busier times in the middle of the day. The Mothercare phone line is a local rate number that is often included in your call package. The helpline is open between 8am and 8pm Monday to Friday, on Saturday between 9am and 6pm and on Sunday between 9am and 5pm.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.
|Mothercare Department||Contact Number|
|Mothercare Head Office||0344 875 5222|
|Mothercare Customer Services||0344 875 5222|
There might be several reasons why you need to contact Mothercare customer services team, and this section aims to help you to consider if this is the best course of action. If you have a complaint about the customer service that you have received either online or in store then it is a good idea to discuss your concerns with the Mothercare Customer Service Team if they have not been resolved to your satisfaction. You may also contact the team if you are having difficulty ordering a product online or have a question about an order you have place. You may also want to discuss an issue you are having with their courier service if you are waiting for a product to be delivered to you. Another significant reason why someone might need to ring the Mothercare helpline is if they have a question about a product that has been purchased from a Mothercare store. For example, a question may relate to the self-assembly instructions for an item, or perhaps you are having difficulty understanding how a specific feature works on an item that you have purchased from a Mothercare store. Mothercare customer services team are on hand to support you with your Mothercare purchases during the times stated above and are usually very helpful in dealing with customers queries or concerns.
Contacting Mothercare Customer Services online - or should you call the Mothercare contact number?
If you do not wish to telephone the Mothercare Customer Service helpline for whatever reason you can instead contact them online. If you go to the Mothercare website at mothercare.com you can complete an electronic form that then gets securely emailed to customer services. This is in the 'contact us' section of the website. Mothercare customer service team will then either send you an email or telephone you to discuss your query further. You can also contact the Mothercare customer service team via social media. If you have a twitter account, this is an excellent way to raise a query or complaint without having to wait in a phone queue. Visit the Mothercare twitter page at twitter.com/mothercareuk and send the team a direct message, or simply tweet them. You will then get a response, either by direct message or by phone. This is an excellent way to get a swift response from Mothercare and also many other businesses. If you prefer to use Facebook rather than twitter you can also use the Mothercare page on there to get in touch with the customer services team. Go to their page which you can find at Facebook.com/mothercareuk. You can then send them a Facebook message. Again, the team will usually respond quickly to most queries sent by social media. Like many UK businesses Mothercare UK actually have a dedicated social media support team, so that you should not be waiting to long for an answer to your query. A dedicated, trained member of staff should be in touch very soon when you use social media. The use of social media to contact customer service is certainly on the increase and the dedicated team are a display of commitment from Mothercare to use innovative methods for their customers to get in touch when they have a difficult, complaint or query.
Calling Mothercare UK phone number
Mothercare UK is an established high street brand and one of the reasons they have been so successful as a business is because of the customer service that they provide their customers with. You can choose to contact customer services at Mothercare in a number of ways online as well as by using the excellent helpline where there are trained product advisers. Contacting Mothercare will hopefully answer your query or provide a timely resolution to your complaint so that you can continue to enjoy your Mothercare products. Mothercare encourages customer feedback and takes it seriously using it to enhance the customer experience.
Mothercare Opening Hours
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
|8am - 6pm|
Mothercare Head Office contact postal address
Cherry Tree Road